When you submit a support ticket to CareerJimmy, please make sure to include your full name and email address that was used at the time of purchase. We will not be able to locate your order without the correct information.
Keep in mind, if you purchased using your PayPal account, you will need to send us the email address tied to your PayPal account as well.
By giving us the correct information initially, we can assist you quickly and efficiently. Thank you! :-)